CleverTickets Refund Policy

We regret that we cannot exchange, refund or transfer tickets unless the event in question has been cancelled or rescheduled. is a trusted ticket re-seller, and therefore takes all necessary precautions to try and guarantee the authenticity of each event and event organiser.

Our general policy states that all ticket purchases are non-refundable and non-transferable.


Event Cancellations

If due to any unforeseen circumstances, an event is cancelled, the customer is entitled to a 100% refund.
All refunds will only be issued once the event has been confirmed and verified as cancelled.
All refunds will be processed using the original method of payment.
Please allow up to 5 days for the refund to appear in your account.

Rescheduled Events

If due to any unforeseen circumstances, an event has to be rescheduled, the customer is entitled to an exchange for a new ticket valid for the new date or venue.

On occasions CleverTickets may be in a position to refund 100% of the ticket value, but this will be post investigation on a strictly case by case basis.

If you have any questions or queries, you can get in touch with us by emailing us on: